Help
How can we help?
Short guides to Club Routes, for committees running the portal and members using their club page.
For committees
Using the committee portal at clubroutes.com/manage.
Signing in
Home
- Find your way around the portalThe side menu, the New button, search, the side panels, light and dark, and switching clubs.
- See who's going to a runSee the names of members who said they're going to a date, and who said they're not going.
- Keep the register of who cameSee who checked in at a club run, add anyone who didn't, and count people without an account.
- See what's changed and who did itOpen the activity list to see the latest changes the committee has made, who made them and when.
Calendar
- Add a run datePut a club run on the calendar with its route, long option, type and a note.
- Move or cancel a run and tell peopleChange a date's route, add a note, postpone or cancel it, and let everyone going know.
- Post your group's runsAs a group's organiser, add its dates to the Calendar (every week if you like), choose routes, share them to WhatsApp, and change or cancel them on the day.
- Add an eventPut a social, meeting or other non-run event on the club calendar.
- Plan the seasonUse the Month, Season and List views to see the whole season, fill the gaps with routes and copy a season forward.
- Give runs a type and set speed groupsLabel each run or event with a type, such as Speed work or Social, and, for cycling clubs, set speed groups.
- Import or export the calendarReplace the calendar with runs from a spreadsheet, or download the calendar as a CSV file.
Races and results
- Add races to the calendarList the races your members enter, with their distances, terrain and links, and say which competitions they count for.
- Enter race results by handType in your club's results for a race, one runner at a row, and keep the competition tables up to date.
- Import race results from a spreadsheetPaste your club's rows from the organiser's results spreadsheet or CSV, and see which columns Club Routes reads.
- Create a championship, series or cupSet up a competition over several races, choose its tables and rules, and see the standings for women and men.
- Choose who can see races and resultsDecide whether your club's races, results and competition tables are for everyone, signed-in members or the committee only.
Routes
- Upload a GPX routeAdd GPX files to your club's route library, how route codes are picked up, and how to swap in a new file for a route.
- Get a GPX file of a routeHow to download a GPX file of a route from Strava, Garmin Connect, Komoot or OS Maps, so you can upload it to Club Routes. Or plot the route here instead.
- Plot a route on the mapDraw a new route in the route planner, or change one that's already in your library, and save it as a GPX route.
- Edit a route's detailsChange a route's name, code, tags, shoes and notes, pick it for members, or hide it so it's off the club page.
- See what members think of your routesThumbs up and down from members who ran each route, the reasons behind a "Not for me", and routes members have suggested.
- Name your start pointsGive each place your routes start from the name members know it by, with a note and photos to help people find it.
- Fix route warningsWhat the warnings about gaps in a GPX file, codes that don't match and wrong calendar distances mean, and how to fix them.
- Read and remove members' notes on routesSee what members say about a route, such as a closed path or flooding, and delete notes that are wrong or out of date.
- Remove a routeDelete a route from your library and take it off any calendar dates that use it.
- Set up local summits for members to collectPlot up to 5 local climbs on the map. Members collect them on club runs whose route goes up them, with leaderboards and a King or Queen of each hill.
People
- Add, change or remove committee membersGive someone their own sign-in to the portal, choose their roles, change them later or take their access away.
- Choose the right committee roleThe committee roles, Owner, Editor, Run leader, Membership secretary, Communications, Offers and partners, Organiser and Website editor, and what each one can do.
- See everyone in your clubFind anyone your club knows in one list, open their profile, and see an emergency contact when you need it on a run.
- Follow newcomers through to membershipSee who's new, who's been to taster runs and who says they've joined, then confirm members or correct someone.
- Send newcomers the joining emailAfter someone's taster runs, email them the club's own joining message with a one-tap Join button, now or at 8pm, or let the club send it by itself.
- Choose your email alertsPick which emails you get about newcomers and people joining the club.
Website
- Design your club's websiteChoose your website's logo, look, colour and headings, write the welcome, pick the home page sections and favourite routes, and publish.
- Add pages to your websiteAdd pages such as Join, Kit and your race, and build them from blocks like text, photos, videos, questions and answers, sponsors' logos, maps and tables.
- Arrange your website's menuPut pages under headings as drop-downs, rename menu items, and add race results pages and links to other websites.
- Post news on your websiteWrite a news post with a headline, picture and blocks, publish it now or at a time you choose, and take it down again.
- Build a race results archivePut every year's full results of a race your club hosts on your website, read from the timing company's CSV or PDF, with course records and each runner's history.
- Connect your club's web addressPut your website on your club's own address, such as www.yourclub.org.uk, with one DNS record at your domain registrar.
- Check the links on your websiteFind broken links in your website's pages, news, menu and settings before you publish, and see what Publish warns you about.
- Set up Google, analytics and messages on your websiteDescribe the club for Google, verify Search Console, add Google Analytics with a cookie choice, get contact form messages, see visitors and redirect old addresses.
- Add social media and your privacy noticeLink your Strava club, Instagram, Facebook and other pages in your website's footer, and check the privacy notice every club website has.
- Undo changes to your websiteRestore an earlier version of a page, news post or the design, bring back a deleted page, or go back to what's live.
Members
- Keep your club's members listSet up your membership types, add members by hand or from a spreadsheet, see who's paid and who's due to renew, and download the list.
- Set your membership year, prices and renewalsChoose when everyone renews, when renewing opens, renewal reminder emails, and cheaper prices for people who join later in the year.
- Open joining online and take paymentsChoose what the join form asks, connect the club's Stripe account for card payments or ask people to pay the club, and open joining online.
- Register members with England AthleticsSee who paid for a membership including England Athletics, download their details for myAthletics, and add each member's URN.
Club settings
- Change your club's details, colour and iconSet the club name, highlight colour, club night and start point, whether runners can find the club on clubroutes.com, and the club's icon.
- Set up the club feed and look after what's in itSwitch the club feed on, add a line to a run's recap, pin or hide posts, and keep or remove reported photos.
- Set up pace groups for club nightsList your club night's pace groups so members can pick the one they're running with, and everyone sees how many are in each.
- Set a club goal for the seasonSet a target for the kilometres your club runs together this season, and members see the progress on their Me tab.
- Let members post runs for others to joinChoose whether members can post their own runs on the club page, and name your main club runs.
- Let members say they're running lateChoose whether members running a few minutes late can tell the people at the start, so the group knows whether to wait.
- Set up the welcome for newcomersAsk first-time visitors if they're new, and show newcomers your taster runs, joining steps and, with Membership, a Join button.
- Download everything your club hasGet your calendar, routes, GPX files, committee and members' details in one ZIP file.
- Manage your plan and billingSee your club's plan, pay yearly or monthly by card, change the card or cancel in Manage payments, and download your invoices.
Your sign-in and security
- Confirm it's you before a sensitive changeWhy the portal sometimes asks you to confirm it's you, which actions need it, and how to do it with a passkey or an emailed code.
- Sign out of other devicesSee where your account is signed in, including the portal, and sign out any phone or computer you don't recognise.
For members
Using your club page and your Club Routes account.
Your club page
- Use your club pageFind your way round the five tabs, and use the club page with weak or no signal.
- Use a walking group's club pageWalking groups show each walk's grade, where to meet, how long it takes and the OS grid reference of the start, and you can print a route sheet.
- Check in at a club runTap Check in at the start of a club run so it counts towards your record, and add a friend who forgot.
- Tell the group you're running lateRunning a few minutes late to a club run? Tap Running late? so the people at the start know you're on your way.
- Get run-day reminders in the appTurn on run-day reminders in the Club Routes app, then get directions to the start and check in from your lock screen and notifications.
- Pick a pace groupChoose which pace group you'll run with on a club night, so the run leaders know how many to expect in each.
- Check the weather for the next runSee the Met Office forecast at the start of your next run, the hour-by-hour forecast, and any weather warning.
Routes
- Find a route on the Routes tabBrowse the club's routes by what's coming up, the club's picks, where they start and what they're like, or search and filter them.
- View a route and share itSee a route on the map with its distance, climb and your time, save it, download the GPX file and share a link.
- Send a route to your watchConnect COROS, Garmin, Suunto or Wahoo to send club routes in one tap, or download the GPX file for Polar and other watches.
- Leave a note on a routeRead notes from members who've run a route, and add your own about a locked gate, a closed path or a muddy stretch.
- Add photos to a routeSee members' photos of a route, add your own, and mark where on the route each one was taken.
- Rate a route and find Club favouritesSay whether you loved a club route after you've run it, and find the routes members love most.
- Say how a route is right nowTell other members when a route is flooded, very muddy or closed, and see what others have said.
- Street lights, pavements, water and toilets on a routeSee how much of a route has street lights, where there's no pavement, and where to find drinking water and toilets.
- Make a club route shorter or longerGet a version of a club route at the distance you want, from the same start, and save it to My routes.
Club: the feed, groups and offers
- Follow a regular groupFollow the club's groups you run with, such as a member-led Thursday run, so their dates come first and you hear when one is posted.
- Read the club feedSee run recaps, committee news, trophies and new offers on the Club tab, cheer them, and add or report photos.
- Share a club run as a pictureTurn a run's recap into a picture for Instagram or anywhere else, as a post or a story, with a photo, the map or both.
- Post a run for others to joinArrange a one-off run, such as an easy lunchtime 5k, and post it for other members of your club to join.
- Report something or block someoneReport a photo or a run someone posted, block a person so you don't see what they share, and unblock them later.
- Get offers for membersFind offers from your club's local partners and from Club Routes, and claim them with your member card, a code or a link.
Me: following, reminders and calendars
- Sign in and follow a clubCreate your free account with an emailed code, follow your club, and follow more than one club.
- Your record, milestones and trophiesSee your club runs this season, runs in a row, the club goal, your milestones and trophy cabinet, and share your trophies with the club.
- Tell the club you're new or a memberSay whether you're already a member or new to the club, follow your taster runs, and tell the club when you've joined.
- Count your club runs from your watchConnect COROS, Garmin, Polar, Suunto or Wahoo so club runs you record count on your record without checking in, and what happens to your data.
- Add club runs to your calendarConnect Google Calendar or Outlook, choose which runs go in, and they stay up to date by themselves.
- Join or renew your club membershipJoin your club or renew for next year in the club app, for yourself or your family, and pay by card or the club's own way.
- Keep your own routes in My routesSave club routes and add your own GPX files, send them to your watch, share them with a clubmate or suggest them to your club.
- Get head torch and take water remindersTurn on notifications to be reminded to charge your head torch or bike lights before runs that finish in the dark, and to take water on warm or long runs.
- Climb the club's local summitsCollect the climbs your club has marked, see your tally, and join the leaderboards for King or Queen of each hill.
- Show your member cardOpen your club member card on the Me tab, show its live QR code to staff, and add it to Apple Wallet or Google Wallet.
- See what's new in Club RoutesShort cards about recent changes to Club Routes, and where to find them again.
- Take part as a pilot testerUse your tester link, work through the things to try, and send feedback to the Club Routes team.
Your account
- Find your club on Club RoutesSearch for your club by name on clubroutes.com, open its page, or invite its organisers if it isn't on Club Routes yet.
- Sign in with a passkeyCreate a passkey to sign in with your fingerprint, face or screen lock, and rename or remove passkeys.
- See where you're signed inCheck which phones, tablets and computers are signed in to your account, and sign out of the ones you don't use.
- Choose your club emails and newsStop announcement emails from one club, and turn Club Routes news on or off.
- Delete your accountDelete your Club Routes account and everything linked to it.
Still stuck?
Contact the Club Routes team with your question and we'll reply by email. If something isn't working, check Club Routes' status first: we post there when we know about a problem.