Help · Committees · Members

Open joining online and take payments

Owner, Membership secretaryChecked 30 October 2026

Let people join and renew on your club page, in the app and on your website. You need the Owner or Membership secretary role.

Choose how people pay

  1. Open Membership and choose Payments.
  2. For card payments, an Owner chooses Connect the club's Stripe account and follows Stripe's steps, including the club's bank details. It takes about 10 minutes. Payments then says Connected. If it says Not finished, choose Carry on with Stripe or Check again.
  3. Under How people pay, choose By card when they join, or The club's own way, e.g. bank transfer.
  4. Fill in How to pay, if not by card. People see it when they join, and it's emailed to them.
  5. Choose Save.

Card payments go to the club's Stripe account. Stripe's card fee comes off each payment. Payments also shows any Club Routes processing fee for your club, and whether it comes off the payment or is added as a booking fee. If it says card payments aren't available yet, use the club's own way for now.

Set up the form and open joining

  1. Choose Joining.
  2. Under What the join form asks, tick what you need. England Athletics affiliation needs date of birth and gender.
  3. Add The club's terms if you want people to agree to them, and choose Save.
  4. Choose Open joining online. You need a type people can choose online first.

Joining then shows the link to share. Close joining online stops it.

Good to know

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Still stuck?

In the portal, use Ask at the top of the screen to ask a question in your own words. For anything else, contact the Club Routes team, or check Club Routes' status if something isn't working.