Set up the welcome for newcomers

The welcome asks first-time visitors to your club page whether they're already a member or new, and shows newcomers how joining works. You need the Owner, Editor or Membership secretary role.

1. Go to Settings and select Welcome and joining.
2. Tick Welcome first-time visitors.
3. Under How to show it, choose a pop-up on their first visit, or a card on the Next run tab.
4. Write a short Welcome message, and set Taster runs before joining (0 to 10).
5. Fill in any of Membership fee, How joining works, What to bring and Questions go to (an email address for an Ask the club a question button).
6. Under Joining steps, select Add a step, or Start from the suggested steps and change them. Each step has a title, an optional sentence, and an optional button with a link.
7. Select Save the welcome, then Preview on the club page to check it.

Good to know

• You can have up to 6 steps. Without any, newcomers see the suggested three.
• In a step, {tasters}, {when} and {fee} are filled in for you.
• The number of taster runs also decides who's Ready to join on People. See Follow newcomers through to membership.

With joining online

Once joining online is open in Membership, the welcome uses it. See Open joining online and take payments.

• The last joining step gets a Join button with your club's name, in place of its own button.
• {fee} shows today's price from your membership types, such as "from £10 until 31 December".
• Guests see Join online on the Next run tab, and About on the Club tab has a Join button.
• I've already joined looks people up on your members list. Paid: they're a member straight away. Paid in an earlier year: they're asked to renew. Not found: they're shown as a member, and you check them in People.
• The committee sees all this before joining opens.