Help · Committees · Club settings
Manage your plan and billing
See your club's plan, pay for it and find your invoices. You need the Owner or Editor role.
Routes is free for every club. Paid plans, such as the Club Website, come with a VAT invoice for each payment.
See your plan
Go to Settings and choose Plan and billing. Each paid plan shows where it stands: on a free trial and until when, paid yearly or monthly and when it renews, free for your club, or cancelled. A plan you don't have shows its price.
Pay for a plan
- Under the plan, choose Pay yearly or Pay monthly. Each button shows the price including VAT.
- On Stripe's secure page, pay by card, Apple Pay or Google Pay. Enter the billing address, and your club's VAT number if it has one. You can add a discount code here too.
- You come back to Plan and billing. Your plan updates in a moment.
During a free trial, nothing is charged until the trial ends.
Change the card, see invoices or cancel
Once your club has paid, choose Manage payments. It opens Stripe, where you can change the card, the billing name, the address or your club's VAT number, see every invoice, or cancel. Invoices are emailed to the address shown under the button.
Recent invoices are also listed under Invoices, each with a PDF to download.
You can cancel any time. A plan runs to the end of what's paid, with no part refunds. Plan and billing then shows the date it switches off. Your pages are kept if you start again.
If a payment doesn't go through, update the card in Manage payments by the date shown to keep the plan on.
If it says paying online is being set up, contact Club Routes to change your plan.
Related
- Change your club's details, colour and iconSet the club name, highlight colour, club night and start point, whether runners can find the club on clubroutes.com, and the club's icon.
- Set up the club feed and look after what's in itSwitch the club feed on, add a line to a run's recap, pin or hide posts, and keep or remove reported photos.
- Set up pace groups for club nightsList your club night's pace groups so members can pick the one they're running with, and everyone sees how many are in each.
- Set a club goal for the seasonSet a target for the kilometres your club runs together this season, and members see the progress on their Me tab.
- Let members post runs for others to joinChoose whether members can post their own runs on the club page, and name your main club runs.
Still stuck?
In the portal, use Ask at the top of the screen to ask a question in your own words. For anything else, contact the Club Routes team, or check Club Routes' status if something isn't working.