Help · Committees · People
See everyone in your club
Everyone lists each person who's said they're new or a member on the club page, is on the members list, or has come to a club run in the last year. You need the Owner, Editor or Membership secretary role.
Find someone
- Go to People and select Everyone.
- Type in Find someone, or choose a filter such as Members, Newcomers, Not seen for 6 weeks or Needs a look. Due to renew, Not paid yet and Not on the app show when your club keeps a members list.
- Select a person to open their profile.
Each row shows their status, when they last came, club runs in 12 months and if they're on the app.
Their profile
- Club runs: how many they've come to, when they last came, the last 26 weeks, and the date they're going to next.
- On Club Routes: what they told the club page, notifications and whether a watch is connected.
- Committee note: only the committee sees it. Choose Save the note.
- Anything that needs a look, with a button to fix it.
To invite a newcomer to join, choose Send the joining email on their profile. See Send newcomers the joining email.
Only the Owner and Membership secretary see phone, address, date of birth, payments and the England Athletics URN.
Emergency contacts
Select Emergency contact on a profile. It comes from their membership form, and each look is noted in the club's activity.
- The Owner and Membership secretary can see it at any time.
- Run leaders and Editors can see it only during a run: from an hour before the start to four hours after, on a run that day that isn't cancelled. It's only for people with a Club Routes account who said they're going or are on the register. Open them with Profile on the register. See Keep the register of who came.
If there's none on file, you see their own phone number, if the club has it.
Related
- Add, change or remove committee membersGive someone their own sign-in to the portal, choose their roles, change them later or take their access away.
- Choose the right committee roleThe committee roles, Owner, Editor, Run leader, Membership secretary, Communications, Offers and partners, Organiser and Website editor, and what each one can do.
- Follow newcomers through to membershipSee who's new, who's been to taster runs and who says they've joined, then confirm members or correct someone.
- Send newcomers the joining emailAfter someone's taster runs, email them the club's own joining message with a one-tap Join button, now or at 8pm, or let the club send it by itself.
- Choose your email alertsPick which emails you get about newcomers and people joining the club.
Still stuck?
In the portal, use Ask at the top of the screen to ask a question in your own words. For anything else, contact the Club Routes team, or check Club Routes' status if something isn't working.