Help · Committees · People
Send newcomers the joining email
Email a newcomer your club's joining message, with a button to join online. It needs Membership, a type people can choose online, and joining online open.
Send it
- Go to People and open the newcomer's profile. Run leaders can open a profile from the register on the night.
- Choose Send the joining email. For someone who's done their taster runs, the button has their name, such as Send Sam the joining email.
- Check Their first name, and add A line from you (optional).
- Under When, choose This evening at 8pm or Now.
- Choose Preview the email to check it, then Send.
To email someone who isn't in People, choose Send a joining email on Everyone and type their email address.
Their profile then shows who sent it, when, and when they opened the link. If they had one in the last 30 days, you're told; press Send again to send another.
What they get
The email has your club's logo and colour, your words signed with your name, and a button saying Join and your club's name. It signs them in to Club Routes and opens the join form. It works for 7 days. Replies come to you.
Change the wording
You need the Owner or Membership secretary role.
- Open Membership and choose Joining.
- Under The joining email, change the Subject and Message. {first name}, {club}, {price} and {sender} are filled in for you.
- Choose Save. Preview shows it; Back to our wording restores ours.
Tick Also send it by itself, from the club, the evening after someone's last taster run (if nobody's sent one) to have it go automatically after 8pm on the day of someone's last taster run, signed by the committee. This needs taster runs set in the welcome. See Set up the welcome for newcomers.
Related
- Add, change or remove committee membersGive someone their own sign-in to the portal, choose their roles, change them later or take their access away.
- Choose the right committee roleThe committee roles, Owner, Editor, Run leader, Membership secretary, Communications, Offers and partners, Organiser and Website editor, and what each one can do.
- See everyone in your clubFind anyone your club knows in one list, open their profile, and see an emergency contact when you need it on a run.
- Follow newcomers through to membershipSee who's new, who's been to taster runs and who says they've joined, then confirm members or correct someone.
- Choose your email alertsPick which emails you get about newcomers and people joining the club.
Still stuck?
In the portal, use Ask at the top of the screen to ask a question in your own words. For anything else, contact the Club Routes team, or check Club Routes' status if something isn't working.