Help · Committees · Your sign-in and security
Confirm it's you before a sensitive change
Some changes need a quick check that it's really you, even when you're signed in. This keeps your club safe if someone else gets hold of your device.
When you'll be asked
- Downloading everything (owners).
- Adding, changing or removing someone on the committee (owners).
- Choosing a regular group's organisers (owners).
- Sending an announcement to everyone who follows the club.
- Removing a route.
- Removing 10 or more dates from the calendar in one go.
- Removing a passkey or deleting your Club Routes account.
Confirm it's you
When the Confirm it's you box appears:
- Choose Use your passkey and use your fingerprint, face or screen lock. You only see this if you have a passkey.
- Or choose Email me a code, type the 6-digit code from the email in the box and choose Confirm. The code works for 10 minutes. Use the code here rather than the email's Sign in button.
The change then carries on. If you choose Cancel, nothing is changed.
Good to know
- Once you've confirmed, you won't be asked again for 10 minutes.
- If you signed in within the last 10 minutes, that counts, so you won't be asked.
- To set up a passkey, choose your initials at the top right, then Your account and passkeys.
See also Sign in to the committee portal.
Related
Still stuck?
In the portal, use Ask at the top of the screen to ask a question in your own words. For anything else, contact the Club Routes team, or check Club Routes' status if something isn't working.